Kylesku Hotel: Award-winning Northcoast 500 Boutique… | Kylesku Hotel
Kylesku Hotel Public Area Day time 7 O7 A8640 Photograph by Angus Bremner

Guest Relations Manager

Kylesku Hotel

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Job Summary

We are looking for a Guest Relations Manager to make our Guests feel welcome and ensure they have a pleasant, comfortable and personalised experience in both our Hotel and our Restaurant.

salary

£26-£27k plus up to £3k per annum in gratuities

How to apply

Send your CV and covering letter to: simone@kyleskuhotel.co.uk

Desirable skills and profile

  • Proven work experience as a Guest Relations Manager or Assistant Guest Relations Manager
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service driven with outstanding communication and active listening skills
  • Excellent problem-solving and multi-tasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

    If you have the right mix of experience, ambition and dedication, along with a good sense of fun and an appetite for the beautiful Scottish wilderness, then we want you on our team!

    Work hours/environment/location

    We are located in one of the most remote yet stunning parts of the Scottish Highlands but what we offer is really unique. Being located on the world-renowned North Coast 500 there is always a great buzz about the place and great characters to meet.

    Working at Kylesku isn’t just about work, you have the great outdoors at your feet so you can create your own adventures every single day. That said, your working day can be very busy especially during the summer months but a great work/life balance is encouraged. With our inspirational, remote location we attract high levels of trade which keep us busy and out of mischief!

    We have live-in accommodation available, suited to individuals or couples.

    Responsibilities and Duties

    • Provide upscale guest service experiences for Guests throughout their stay
    • Ensure clients are properly greeted upon their arrival including Restaurant guests
    • Being visible at peak times in the Restaurant and support the waiting team during busy times
    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
    • Coordinate luggage collection and storage
    • Oversee check-in and check-out procedures, including reservations and financial transactions
    • Promptly address guests’ requests
    • Actively listen to and resolve complaints
    • Ensure all the guests receive a personalised service
    • Coordinate and manage communication between guests and staff and follow up
    • Inform clients of our hotel services and local attractions
    • Promote all hotel amenities, conveniences and programs offered
    • Appraise team’s performance and produce regular reports
    • Liaise with the rest of the Executive Team to provide an overall comfortable guest experience
    • Examine daily duties, assign tasks and check on progress
    • Be familiar with internal procedure of Fire and Health & Safety 
    • Be familiar with all the maintenance aspects of the building
    • Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
    • Establish friendly relationships with regular hotel and restaurant clients

      Salary and Benefits

      • For this fantastic role we are offering £26-£27k depending on your experience
      • You can also earn up to £3k per annum in gratuities which we pay out monthly
      • We strive to nurture and develop our people so you will receive an ongoing training programme and we will work closely with you on your Personal Development Plan
      • Our Starfish Rewards & Recognition programme celebrates all the wonderful little things we do each day that make a big difference to our lovely guests and each other
      • Delicious free staff meals when you are working on shift. We offer healthy options but some nice treats too!
      • You will get an additional day off to celebrate your birthday, we are big on celebrating YOU!
      • Accommodation is provided both on and off site
      • Two days off a week - if coming with a partner or friend then we’ll do all we can to match rotas, etc.
      • Dog-friendly – we allow well-behaved dogs in staff accommodation
      • Opportunity to live and work in an area of outstanding beauty
      • Friendly and supportive environment and lots of fun!
      • Be our guest, and bring your friends and family too!:

      ✓ 50% discount off bed & breakfast during the months of October to March (inclusive)

      ✓ 50% discount in our restaurants all year round

      ✓ 30% discount in our bars all year round

      And much more! Click here to find out more about our Benefits and Rewards

      About Highland Coast Hotels

      We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours and lots of other lovely perks.

      Find out more at highlandcoasthotels.com