Terms & Conditions | Kylesku Hotel

Terms & Conditions 

  • Rates are per room, per night and include a freshly prepared cooked breakfast. 
  • We will confirm your booking by email. Any bookings without a confirmation from the Kylesku Hotel will not be seen as valid.
  • We do not accept Amex or Diners cards.
  • All legal disputes related to card processing are handled under UK Law.

Payment & Cancellation Policy


Free Cancellation Rates

  • Payment Policy: If booking our Free Cancellation Rate no deposit is required at time of booking but we do ask for credit/debit card details in order to guarantee the payment. All card details are stored in a secure manner. Your final payment as stated above will be automatically taken from the card provided 72 hours before your arrival. Please see our terms and conditions for further information.
  • Cancellation Policy: You may cancel your reservation up to 2pm, 72 hours prior to the date of arrival without incurring costs. If you cancel after 2pm within 72 hours from the date of arrival, we will retain the booking value in full unless we can re-let the rooms. Within the 72 hour cancellation period a booking can be moved to a later date but the full payment will be non refundable. Booking dates which are moved may be subject to rate changes.

Non-Refundable Rates

  • Payment Policy: If booking our Non-Refundable Rate full payment will be required at time of booking. No Booking shall be treated as confirmed until the payment has been provided.
  • Cancellation Policy: All Non-Refundable Rates are non-transferable and if cancelled payment will not be returned.

Dining

Our Restaurant and Bar is open every day. Breakfast is included in your stay and is served between 8am-10am in the Restaurant. Lunch service is from 12 noon, and dinner from 5pm. Our Restaurant is very popular so we request that if you would like to have lunch or dinner with us, and have a particular time that you would like to eat, that you book a table online prior to arriving at the hotel.

Please note if dinner is included in your package a dining credit will be applied, anything above this amount will be charged accordingly. Dining credits are per night, are not transferable and do not include drinks.

Children

Children are very welcome. There are only a number of rooms that can accommodate children where either a z-bed or a sofa bed can be provided. When booking online, if the room type you are checking does not give an option to add a child, this room type cannot accommodate children. If in doubt, please contact the Reservations department on reservations@kyleskuhotel.co.uk. Ages 3 and under stay free of charge. Ages 4-12 are charged a supplement of £25.00 per child, per night; ages 13 and over are charged at £50.00, per night. Breakfast is included.

Dogs 

Happy dogs are welcome throughout the hotel although not in the Restaurant or Bar after 7pm. There is a £15 charge per dog, per night up to a maximum of £60 per dog. If you are bringing your dog, we would ask that you please respect our local community and act responsibly. We are very lucky to have farm animals as neighbours and wonderful wildlife who often roam free around the hotel and surrounding areas. Please take a moment to visit the Scottish Outdoor Access Code which offers guidance on how to enjoy the outdoors responsibly with your dog.

Please see our Dog Friendly Policy for further details before you visit.